Frequently Asked Questions (FAQ)

FAQ – Planetofus

Welcome to the Planetofus Frequently Asked Questions (FAQ) page.

We’re here to help you have the smoothest shopping experience possible. If you need additional assistance at any point, our support team is ready to help.

Question #1: How long will it take to receive my order?

Answer:
Here are our estimated delivery times for all UK orders:

  • Handling time: 1–2 business days

  • Transit time: 3–7 business days

  • Estimated delivery time: 4–9 business days

For full details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer:
Yes — we offer free shipping on all orders within the United Kingdom.

Question #3: Where is Planetofus located?

Answer:
Planetofus is a UK-based online store operated under Khmaissi Solutions LLC.
Our registered address is:

12A High St, Moffat DG10 9HF, United Kingdom

Question #4: What if I receive a defective product?

Answer:
If you receive a defective, damaged, or incorrect item, we’ll replace it at no cost to you.
Just contact us and return the item within 30 days.
See our Return Policy for more details.

Question #5: Can I cancel my order after it’s placed?

Answer:
Yes — you have a 24-hour cancellation window from the moment your order is placed.
Please reach out to us as soon as possible so we can assist you.

Question #6: What is your return policy?

Answer:
We offer a simple and hassle-free return process.
For full details, please visit our Return & Refund Policy.

Question #7: When will I get my refund after returning a product?

Answer:
Once we receive and inspect your returned item, your refund will be processed.
Refunds typically appear on your original payment method within 5–7 business days, depending on your bank or payment provider.

Question #8: Do you offer any warranties or guarantees?

Answer:
Yes — all purchases include a 30-day product guarantee.
You can learn more in our Return Policy.

Question #9: How can I contact customer support?

Answer:
You can reach our support team anytime by:

📧 Email: info@planetofus.com
📞 Phone: +44 7975 186313

Or by visiting our Contact Us page.

Question #10: Do you ship internationally?

Answer:
At this time, we only ship within the United Kingdom.

Question #11: Do you have a physical store?

Answer:
Planetofus is an online-only store, allowing us to offer great pricing and wider product selection.

Question #12: Can I place a bulk order?

Answer:
Yes — we accept bulk and wholesale orders.
Please contact our support team for more information.

Question #13: What is the process for exchanging a product?

Answer:
For information on exchanges, please refer to our Return Policy.

Question #14: How can I track my order?

Answer:
You can track your package anytime through our Order Tracking page.

Contact Information

Store Name: Planetofus
Operated by: Khmaissi Solutions LLC
Address: 12A High St, Moffat DG10 9HF, United Kingdom
Email: info@planetofus.com
Phone: +44 7975 186313

Customer Service Hours:
Monday to Friday — 9:00 AM to 5:00 PM (EST)

We do our best to reply within 1–2 business days.