Billing Terms and Conditions

1. Accepted Payment Methods

At Planetofus, we provide secure and convenient payment options to ensure a smooth checkout experience for all our UK customers. We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Maestro

  • Apple Pay & Google Pay

  • Shop Pay

  • Klarna / Clearpay (where available)

  • Bank Transfers (for bulk/wholesale orders – contact us for details)

All payments on Planetofus are processed in Great British Pounds (GBP).

2. Payment Processing

  • Payments must be completed at the time of purchase.

  • Orders are not processed or dispatched until full payment has been successfully received.

  • If a payment fails or is declined, the order will not be confirmed.

3. Pricing & Currency

  • All product prices displayed on Planetofus are in GBP (£).

  • Prices may change at any time without prior notice.

  • Applicable taxes and shipping fees (if any) will be clearly shown at checkout before completing your purchase.

4. Secure Payment Processing

Planetofus uses SSL encryption and trusted, secure payment gateways to ensure that every transaction is fully protected.

  • We do not store your credit card or payment details.

  • All transactions are processed through Shopify’s secure, PCI-compliant payment system or its integrated partners.

5. Refunds & Chargebacks

  • Refunds are issued according to our Return & Refund Policy.

  • Refunds appear on the original payment method within the time frame set by your bank or provider.

  • Unauthorized or fraudulent chargebacks will be disputed.
    If you experience any issue with your order, please contact us first at info@planetofus.com — we’re here to help.

6. Fraud Prevention

Planetofus reserves the right to:

  • Cancel or place a hold on any order suspected of fraud or unauthorized activity.

  • Request additional identity verification for high-value or suspicious transactions.

This is to protect both our customers and our business.

7. Contact Us

Store Name: Planetofus
Operated by: Khmaissi Solutions LLC
Address: 12A High St, Moffat DG10 9HF, United Kingdom
Email: info@planetofus.com
Phone: +44 7975 186313

Customer Service Hours:
Monday to Friday — 9:00 AM to 5:00 PM (EST)
(We reply within 1–2 business days.)